Privacy Policy

Our Commitment to Your Privacy

At Chinou-sha, we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

We are committed to transparency in our data practices and ensuring your information is handled in accordance with applicable data protection laws, including the Act on the Protection of Personal Information (APPI) in Japan and relevant international regulations.

Information We Collect

Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with personal information, including:

• Contact Information: Name, email address, phone number, company name, and job title when you fill out contact forms or request information
• Communication Data: Contents of messages, inquiries, or feedback you send to us
• Professional Information: Details about your organization, industry, and AI integration needs when discussing our services

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Usage Data: Pages visited, time spent on pages, navigation patterns, and interaction with site features
• Device Information: Browser type, operating system, device type, IP address, and general location data
• Referral Data: Information about how you arrived at our website, including referring websites and search terms

How We Use Your Information

We use the information we collect for the following purposes:

How We Share Your Information

We do not sell your personal information. We may share your data with the following parties under specific circumstances:

• Service Providers: Trusted third-party companies that help us operate our website and provide services (web hosting, email services, analytics providers), bound by confidentiality obligations
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition, with appropriate safeguards in place
• With Your Consent: When you explicitly agree to share your information with specific third parties

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit using SSL/TLS protocols
• Secure data storage with access controls and authentication mechanisms
• Regular security assessments and updates to our systems
• Limited access to personal data on a need-to-know basis
• Employee training on data protection and confidentiality

In the event of a data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by law.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:

• Contact form submissions: Retained for up to 3 years after your last interaction with us
• Client engagement data: Retained for the duration of our business relationship plus applicable legal retention periods
• Analytics data: Retained in aggregated, anonymized form for business analysis purposes
• Legal records: Retained as required by applicable laws and regulations

Your Privacy Rights

You have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month.

Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than Japan. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules and certification mechanisms

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.